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Returns

How do I make a return?

You will receive a return form and sticker with your order.

Fill out the return form and place it together with the item in the original packaging inside the delivery box. Please send back Partner and Zalando Lounge items separately in the original delivery box.

Paste the return label on the delivery box. Please make sure that the label with which we originally sent you the order is no longer visible.

You can send your returned items in any of the following ways:

· A DHL post office

· A Hermes ParcelShop

· A DHL parcel station (without prior registration on Paket.de needed)

Please hold on to the return receipt until you have received confirmation from us.

You will receive a confirmation email from us as soon your return reaches us. Your refund will be processed within 14 days after receipt of the return.

Do you want to return items from multiple orders? No problem! Place all the return slips for the respective orders inside the parcel.

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